Shipping & Returns
| Delivery time | Shipping fee |
|---|---|
| 2 - 3 days | OMR 2.000 |
Slight delays may occur in remote areas.
| Country | Delivery time | Shipping fee | Carrier |
|---|---|---|---|
| Saudi Arabia | 4 - 7 days | OMR 7.000 | DHL Express |
| UAE | 4 - 7 days | OMR 6.000 | DHL Express |
| Kuwait | 4 - 7 days | OMR 7.000 | DHL Express |
| Bahrain | 4 - 7 days | OMR 7.000 | DHL Express |
| Qatar | 4 - 7 days | OMR 7.000 | DHL Express |
Additional customs duties may apply depending on your country's regulations.
Returns & Exchanges
Returning or exchanging orders:
Customers may exchange or return items within a maximum of 15 days in the following cases: receiving goods that are damaged or defective, receiving a shipment in error, or a manufacturing defect.
If you wish to cancel your order, please contact customer service immediately and provide: your name, mobile number, order number, and whether you would like a return or an exchange.
Conditions:
- Products must be in their original condition, unopened and unused.
- We do not accept returns of perishable products.
- If the product requested for exchange is unavailable, we will contact you to choose an alternative.
Shipping costs: The customer bears all shipping costs for returns. Shipping costs are non-refundable unless there was an error in the order.
After the returned product is received and inspected, you will be notified of the result. If the product meets the conditions, the amount will be refunded automatically.
If you have any questions, please do not hesitate to contact us.
