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Shipping and Returns
| Charging time | Shipping fees | Shipping company |
|---|---|---|
| 1-4 days | OMR 2,000 | My guide |
Slight delays may occur in remote areas.
| The state | Charging time | Shipping fees | Shipping company |
|---|---|---|---|
| Saudi Arabia | 4-7 days | OMR 7,000 | DHL Express |
| The UAE | 4-7 days | OMR 6,000 | DHL Express |
| Kuwait | 4-7 days | OMR 7,000 | DHL Express |
| Bahrain | 4-7 days | OMR 7,000 | DHL Express |
| Qatar | 4-7 days | OMR 7,000 | DHL Express |
Additional customs fees may apply based on your country's laws.
Return and exchange
Return or exchange orders:
Customers can exchange or return an item within a maximum period of 15 days in the following cases: receiving damaged or defective merchandise, receiving an incorrect shipment, or a manufacturing defect.
If you wish to cancel an order, please contact customer service immediately, providing your name, mobile number, order number, and whether you want a return or exchange.
Conditions:
- Products must be in their original condition, unopened or unused.
- We do not accept returns of perishable products.
- If the product you require for exchange is not available, you will be contacted to select an alternative.
Shipping costs: The customer is responsible for all shipping costs for returns. Please note that shipping costs are non-refundable unless there is an error in the order.
After the returned product is received and inspected, you will be notified of the inspection results, and if the product meets the conditions, the amount will be automatically refunded.
If you have any questions, please feel free to contact us .
