Privacy policy
Privacy & Cookie Policy
At Hawaa beauty, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you browse our online store www.hawaabeauty.com, make a purchase, or contact us (collectively, the "Services"). It also explains our use of cookies and the choices and rights available to you under the Personal Data Protection Law in force in the Sultanate of Oman.
This policy supplements the Terms & Conditions, Shipping Policy, and Return Policy published on the store.
● Changes to This Policy
We may update this policy from time to time. When we make any change, we will update the "Last updated" date at the bottom of this page, and we may notify you of material changes through a notice on the store or by email. We encourage you to review this page periodically.
● Policy Summary
| Item | Details |
|---|---|
| What we collect | Information you provide to us (name, phone, email, address) and information collected automatically while you browse. |
| Why we collect it | To process and deliver your orders, provide customer service, improve the store, and send offers with your consent. |
| Who we share it with | Only necessary service providers: the store platform, payment gateways, and shipping and delivery companies. |
| Data transfers | Some data may be stored outside the Sultanate of Oman with hosting and payment providers, with appropriate safeguards. |
| Your rights | Access, correct, and delete your data; unsubscribe from marketing messages; and control cookies. |
| Contact | info@hawaabeeauty.com |
● 1. Information We Collect
Information you provide: Name, phone number, email address, shipping and billing address, account details, and the content of your messages or reviews.
Order information: Products purchased, order value, payment method, and delivery status. We do not store your full bank card details; they are processed directly by the payment provider.
Information collected automatically: IP address, device and browser type, language, pages you visit, and traffic source, through cookies and similar technologies.
● 2. How We Use Your Information
Order fulfillment: Processing orders and payments, preparing and delivering shipments, and sending order confirmations and updates.
Customer service: Responding to your inquiries and return and exchange requests.
Store improvement: Analyzing site usage to improve browsing and product display.
Marketing: Sending offers and new products by email or messages, only with your consent, with the option to unsubscribe at any time.
Security and fraud prevention: Verifying orders and protecting the store and our customers.
Legal obligations: Keeping records required by law in the Sultanate of Oman.
● 3. Data Retention
We retain your data for as long as your account exists or as long as necessary to provide the service, and thereafter for the period required by legal and accounting requirements. Marketing data is retained until you unsubscribe.
● 4. Who We Share Your Data With
We do not sell your personal data to anyone. We share it only to the extent necessary with:
The store platform (Shopify): which hosts the website and processes orders.
Payment providers: to complete and verify payments.
Shipping and delivery companies: your name, phone number, and address only, to deliver your order.
Government authorities: when there is a binding legal request.
● 5. Data Protection and Transfer
We apply appropriate technical and organizational measures to protect your data, including encrypted connections (SSL) and restricted access to data. Because some service providers (such as hosting and payment) operate outside the Sultanate of Oman, some data may be transferred outside the country, and we ensure that these providers maintain an appropriate level of protection.
● 6. Your Rights and Choices
Access and correction: You may request a copy of your data or ask us to correct it, or update it directly from your account.
Deletion: You may request deletion of your data unless we are legally required to retain it.
Withdrawing consent: You may unsubscribe from marketing messages via the "Unsubscribe" link in any message or by contacting us.
Objection: You may object to the use of your data for marketing or personalized advertising.
To exercise any of these rights, email us at the address below, and we will respond as soon as possible.
● 7. Cookies
What are cookies? Small text files saved on your device when you visit the website, which allow your browser to be recognized for as long as they remain valid.
| Type | Purpose |
|---|---|
| Essential | Running the website, saving your shopping cart, logging in, and completing checkout. They cannot be disabled without affecting how the store works. |
| Payment security | Helping detect fraud and verify orders. If rejected, your order may require manual review. |
| Analytics & statistics | Measuring the number of visits and most-viewed pages in aggregate to improve the website. |
| Advertising | Showing ads for our products that match your interests on and off the website, and measuring campaign effectiveness. |
| Social media | Share buttons and content from platforms such as Instagram, Snapchat, and TikTok, which are subject to those platforms' privacy policies. |
Controlling cookies: You can accept or reject non-essential cookies through the consent banner shown on your first visit. You can also delete or block them in your browser settings, although this may affect some website features.
● 8. Children's Privacy
Our Services are intended for adults, and we do not knowingly collect data from anyone under 18 years of age. If you become aware that a minor has provided us with their data, please contact us so we can delete it.
● Deleting your account
You can login to your account from website or app and click on settings and chose DELETE MY ACCOUNT
● Contact Us
For any inquiry, complaint, or request to delete your data from app or website:
You can login to your account from website or app app and click on settings and chose DELETE MY ACCOUNT
Email: info@hawaabeauty.com
Website: www.hawaabeauty.com
Country: Sultanate of Oman
Bin Sultan Trading and Business L.L.C
Last updated: September 30, 2026
Your privacy is a trust we honor. Shop with confidence with Hawaa Beauty 💖
